وظائف خدمة عملاء

وظائف ممثل خدمة العملاء في دبي وظائف في مجموعة حلول BConnect في دبي

الاماراتى للتوظيف

المسؤوليات:

تفاعل مع العملاء عبر الهاتف أو البريد الإلكتروني أو الدردشة لتقديم المساعدة وحل الاستفسارات.

التعامل مع شكاوى العملاء ومخاوفهم باحترافية وتعاطف.

تقديم معلومات دقيقة ومفصلة عن المنتجات أو الخدمات.

معالجة الطلبات والمرتجعات والاستبدالات وفقًا لسياسات الشركة.

التعاون مع الإدارات الأخرى لمعالجة مشكلات العملاء وحلها.

الاحتفاظ بسجلات مفصلة لتفاعلات العملاء والمعاملات.

تحديد الفرص المتاحة لبيع المنتجات أو الخدمات أو بيعها بشكل إضافي.

ضمان رضا العملاء من خلال التواصل الفعال وفي الوقت المناسب.

متطلبات:

درجة بكالوريوس او ما يعادلها.

خبرة مثبتة كمدير تنفيذي لخدمة العملاء أو في دور مماثل يواجه العملاء.

اتصالات ممتازة ومهارات التعامل مع الآخرين.

القدرة على التزام الهدوء والمهنية في المواقف الصعبة.

قدرات قوية على حل المشكلات واتخاذ القرار.

الاهتمام بالتفاصيل والدقة في التعامل مع معلومات العملاء.

- الإلمام ببرامج وأنظمة خدمة العملاء.

كيفية التقديم للوظائف :

للتقديم إضغط هنــــــا

تعديل المقال

الأقسام وظائف خدمة عملاء

مقالات قد تهمك

حجم الخط

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_WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML6', 'Postnw1', document.getElementById('HTML6'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML12', 'Postnw1', document.getElementById('HTML12'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML7', 'Postnw2', document.getElementById('HTML7'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML13', 'Postnw2', document.getElementById('HTML13'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML9', 'Postnw3', document.getElementById('HTML9'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML14', 'Postnw3', document.getElementById('HTML14'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML8', 'Postcs1', document.getElementById('HTML8'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_BlogView', new _WidgetInfo('Blog1', 'Tempnec', document.getElementById('Blog1'), {'cmtInteractionsEnabled': false, 'lightboxEnabled': true, 'lightboxModuleUrl': 'https://www.blogger.com/static/v1/jsbin/4234554620-lbx__ar.js', 'lightboxCssUrl': 'https://www.blogger.com/static/v1/v-css/1964470060-lightbox_bundle_rtl.css'}, 'displayModeFull')); _WidgetManager._RegisterWidget('_LinkListView', new _WidgetInfo('LinkList005', 'PostA3lan', document.getElementById('LinkList005'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML15', 'sidepar', document.getElementById('HTML15'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_FollowersView', new _WidgetInfo('Followers1', 'sidepar', document.getElementById('Followers1'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_LinkListView', new _WidgetInfo('LinkList4', 'sidepar', document.getElementById('LinkList4'), {}, 'displayModeFull')); _WidgetManager._RegisterWidget('_HTMLView', new _WidgetInfo('HTML4', 'sidepar', document.getElementById('HTML4'), {}, 'displayModeFull'));