خدمة عملاء

ممثل خدمة العملاء دبي من 2500 درهم شهريا

الاماراتى للتوظيف

الوصف الكامل للوظيفة

مطلوب ممثل خدمة العملاء ويفضل أن يكون متحدثًا باللغة التاغولية لشركة تجهيز داخلي

المسؤوليات الرئيسية:

- الرد على شكاوي العملاء واستفساراتهم وطلباتهم من خلال المكالمات.

- الرد على رسائل البريد الإلكتروني للعملاء على Salesforce.

- معالجة طلبات الخدمة المقدمة على منصة واجهة العملاء.

- جدولة الاجتماعات لطلبات الخدمة.

- التنسيق مع الفريق والمقاولين من الباطن لحل شكاوى العملاء.

- إجراء تحليل أسباب الشكاوى والاستفسارات والطلبات.

- إعداد تقارير يومية تلخص الأنشطة والقرارات.

- تحديث متتبعات الصيانة الاستباقية لجميع المشاريع المعنية.

- مراجعة وإصدار شهادات عدم الممانعة لطلبات تعديل المنازل بالتنسيق مع الفريق المعني.

- إعداد التقارير الإدارية الشهرية

1. التفاعل مع العملاء.

- التعامل مع استفسارات العملاء عبر الهاتف والبريد الإلكتروني والدردشة.

- تقديم معلومات الخدمة وحل المشكلات على الفور.

المؤهلات

- شهادة الثانوية العامة أو ما يعادلها.

- خبرة مثبتة في خدمة العملاء.

- مهارات قوية في التواصل وحل المشكلات.

- القدرة على تعدد المهام والعمل تحت الضغط.

- الموقف الإيجابي والتعاطف.

- بيئة العمل المكتبية أو عن بعد.

نوع الوظيفة: دوام كامل

الدفع: من 2500 درهم إماراتي شهريًا

كيفية التقديم للوظائف :

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